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VOICE SUPPORT SERVICES |
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Inbound Customer Care • |
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Our inbound customer care basically provides effective, round
the clock voice support to ensure
that all our customers get prompt,
accurate and personalized attention.
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| Our
Inbound Services include : |
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Queries |
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Trouble
shooting |
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Orders
capture |
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Lead
generation |
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Technical
support |
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Outbound Customer Care • |
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Offered
as a seamless extension of your company,
our service enables you to market
your company's products and gather
critical information about your customers.
As part of induction, our contact
center agents undergo extensive training
on telesales and have capabilities,
which in combination with technologies
like predictive dialing can help your
telemarketing campaigns attain impressive
results. Knowledge transfer is done
seamlessly. |
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| Our
range of services includes : |
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Telemarketing |
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Market
Research and Feed back survey |
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Bill
Collections |
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Lead
generation |
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Technical
support |
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Customer
Acquisition and Retention |
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WEB SUPPORT SERVICES |
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Email Management • |
| Email
management - Enables a company
to manage email traffic with
efficient, prompt, consistent,
high quality, round the clock
support . |
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Chat Responses • |
| Chat-
Online chat is an immensely
powerful and effective tool,
which enables you to build strong
customer relationships by cutting
down hold cycle times and costs.
In some cases it facilitates
e-commerce transactions. |
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Database Management •
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| Maintain
and update customer database
to support sales and marketing
programs. |
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